What would you do if... - Guild Wars Forums

UnicornStampede · May 22, 2011, 08:38 PM // 20:38

You logged on to your account and a message appeared. The message reads "you're account is banned for botting, this action is permanent. You're shocked in disbelief. You go to your email and email NCsoft support, saying "hey guys, my account was wrongfully banned for botting (and let's say for this situation, you actually didn't bot) could we please discuss this situation and come to a logical outcome.

You go to bed. The next morning you check your email and see that you got a response from Ncsoft. You're excited at first, thinking yes I know I wasn't botting and Ncsoft is an intelligent company, so hopefully they will understand I wasn't breaking the rules.

The email (which is a template) reads something along the lines of this: "We have proof of you botting, We know you were botting, anything you say can not change the fact that we know that you were botting. We cannot send you proof of how we know you bot, because that would jeopardize our botter finder mechanism."

You email them back saying " Hey I'm a little confused on how you actually know I was botting. How do I know that you didn't make a mistake. You ban countless accounts everyday, isn't it possible that you might make a mistake? I guarantee that I have never botted in Guild Wars, and I haven't been suspended once. Please reconsider your decision."

They reply back saying "We know you were botting, Any more emails will be discarded. We consider this matter closed"

This situation could happen to anyone. Everyone is at risk. They have banned probably over 150,000+ account, the odds of having all of them 100% accurate and Ncsoft not making a single mistake are extremely slim. So what would you do if this happened to you?

Iuris · May 22, 2011, 08:52 PM // 20:52

Appeal to St. Gaile, the Patron saint protector of botters, cheaters and general innocence claimers.

*lemming* · May 22, 2011, 08:54 PM // 20:54

Play on my second account.

Mike Jack · May 22, 2011, 09:14 PM // 21:14

This sounds rather specific and personal o.o.

I would probably go play StarCraft 2 and wait for GW2. Do you still get your HoM if you're banned?

Xenomortis · May 22, 2011, 09:18 PM // 21:18

1.
Buy a second account, but that costs a lot of money. Hence:

2.
Stop playing Guild Wars.

Stolen Souls · May 22, 2011, 09:21 PM // 21:21

1. Make a disguised QQ thread on here.

2. Play on my second account.

(Probably wouldn't bother with #1 though. :3 )

Del · May 22, 2011, 09:21 PM // 21:21

I'd go play some metal slug and forget about gw entirely.

Reverend Dr · May 22, 2011, 09:27 PM // 21:27

I would keep replying to anet support until they accuse me of harassment and make my online handle a disallowed word.

Try to name a character/pet Spacko. Why was this disallowed before "Vagina" or "Dyke"? I dunno, ask Anet support (if a human actually responds that is).

Alternatively you could get banned mid MAT because Anet doesn't seem to like Harvey Keitel and just take it and the auto guild loss because you have no other options.

Horus Moonlight · May 22, 2011, 09:40 PM // 21:40

Sell your banned account to gold farmers.

gotta make some cash amirite?

russiansteven · May 22, 2011, 09:42 PM // 21:42

As personal as your message sounds I would,

1) Give up on Guild Wars, as shocked as you might be, there is other stuff to do in this world besides killing charr.

2) Go play another game in the mean time and start over in Guild Wars 2 when its released.
Recommendations:
Civilization IV
Crysis 2
Black Ops (Multiplayer of course)

Aeronwen · May 22, 2011, 10:03 PM // 22:03

Quote:

Originally Posted by Reverend Dr

I would keep replying to anet support until they accuse me of harassment and make my online handle a disallowed word.

Try to name a character/pet Spacko. Why was this disallowed before "Vagina" or "Dyke"? I dunno, ask Anet support (if a human actually responds that is).

Alternatively you could get banned mid MAT because Anet doesn't seem to like Harvey Keitel and just take it and the auto guild loss because you have no other options.

What?

@the OP

well I would be shocked not only because I don't bot but because you see botters in JQ for years and they never get banned. Do you have any idea what they think you did?

Reverend Dr · May 22, 2011, 10:18 PM // 22:18

Quote:

Originally Posted by Aeronwen

What?

The perma ban on Spacko's account really cannot be contested. But the fact that they disallowed his handle before they disallowed Vagina or Dyke, does call their priorities into question.

As for the Harvey Keitel, guess which name got banned (as per Guru rules, this was a team name gimmick designed specifically because we knew we were going to be on obs mode, pulled from obs mode, and none of these character names exist anymore [at least to us]).

Perpetua Gale · May 22, 2011, 10:43 PM // 22:43

http://austin.bbb.org/consumers/
http://austin.bbb.org/Consumer-Complaints/

My account at one time was also banned ...unfairly imo... so as NCsoft has USA corporate offices in Austin, Texas... I contacted the Better Business Bureau there ..It is very easy to file your complaint online... and it pressures NCSOFT to respond... if they don't respond they get a lower rating of trustworthiness.... While the BBB can't force ANet to do anything..it does attempt to gather info and solve problems consumers may have ...

They helped me....and while NCSOFT refused to reinstate my acct..they did issue a refund... I have 3 accts... soo... no biggy ...it wasn't my main.

gremlin · May 23, 2011, 12:11 AM // 00:11

Depends really if by signing up to play guild wars I had agreed that they can stop me playing and don't have to give a reason then ultimately nothing.

If they are not covered by such a clause then I would probably lose my temper and start sounding off to anywhere I could online and by letter and phone.
Don't like being accused of something I didn't do.
Anywhere I could report them for bad business practises I would.

But this is because I am very stubborn and quite hot tempered when it comes to matters of personal honour.
It would probably achieve nothing but it might be good for me to blow off steam a bit.

Xenomortis · May 23, 2011, 12:50 AM // 00:50

Quote:

Originally Posted by gremlin

Depends really if by signing up to play guild wars I had agreed that they can stop me playing and don't have to give a reason then ultimately nothing.

Quote:

Originally Posted by Guild Wars User License Agreement

14. TERMINATION

(a) NC Interactive reserves the right to suspend or terminate this Agreement (including your Software license and your Account) immediately and without notice if you breach this Agreement or willfully infringe any third party intellectual property rights, or if we are unable to verify or authenticate any information you provide to us, or upon game play, chat or any player activity whatsoever which is, in our sole discretion, inappropriate and/or in violation of the spirit of the Game(s) as described in the Rules of Conduct.

Should NC Interactive decide to suspend or terminate this Agreement with a User under any circumstances, the User will lose access to your Account.

(b) You agree that if the Service or your Account is suspended, terminated or cancelled for any reason or length of time, you are not entitled to any reimbursement or refund of any fees or unused access time.

Source: http://www.guildwars.com/support/leg...-agreement.php
Bold emphasis mine.

They don't really need a reason, since the decision lies completely with them, but there is no clause stating they don't need to give evidence.

Perpetua Gale · May 23, 2011, 01:00 AM // 01:00

"They don't really need a reason, since the decision lies completely with them, but there is no clause stating they don't need to give one. "

Biggest crap line I have heard in a long time....
Just because a business states a policy does NOT necessarily mean it is legal.
Perhaps you also think a business can enforce a policy of no service to blacks... or hispanics...etc etc
A store/business policy is NOT LAW.

"in our sole discretion"
yea right..... I got the numbers of some good lawyers....

UnicornStampede · May 23, 2011, 01:21 AM // 01:21

Quote:

Originally Posted by Perpetua Gale

"They don't really need a reason, since the decision lies completely with them, but there is no clause stating they don't need to give one. "

Biggest crap line I have heard in a long time....
Just because a business states a policy does NOT necessarily mean it is legal.
Perhaps you also think a business can enforce a policy of no service to blacks... or hispanics...etc etc
A store/business policy is NOT LAW.

"in our sole discretion"
yea right..... I got the numbers of some good lawyers....

When you sign the eula or whatever, they actually own the account. You don't really own anything legally, so they could take away your account for no reason, however it looks really bad on them if they do.

Xenomortis · May 23, 2011, 01:28 AM // 01:28

Quote:

Originally Posted by Perpetua Gale

Just because a business states a policy does NOT necessarily mean it is legal.

This is true. But it's a sticky mess and the EULA itself is subject to standards.

TheGizzy · May 23, 2011, 01:29 AM // 01:29

It's completely legal, Perpetua - because you do not own the account. It's also pretty standard for games like this.

RedDog91 · May 23, 2011, 02:39 AM // 02:39

Quote:

Originally Posted by Perpetua Gale

Just because a business states a policy does NOT necessarily mean it is legal.

It becomes legal when you accept the terms (by clicking "I have read and agree to the Terms and Conditions"). As soon as you click that, it becomes a written statement that you have agreed to follow any rules/conditions/results that were listed in the End User Agreement.
So yes, it is legal if you agree to the terms and there is proof that you agreed. And you obviously clicked "Agree" as you can't play without doing so.

All that we legally own is what came in the box. ANET owns our actual accounts, they just give us access to them.

May 22, 2011, 08:54 PM // 20:54	#3
lemming The Hotshot Join Date: May 2006 Location: Honolulu Guild: International District [id???]	Play on my second account. __________________ Interested in GvG? Want to watch some high-level PvP? Check out some streams and recordings!

May 22, 2011, 09:21 PM // 21:21	#6
Stolen Souls Desert Nomad Join Date: Feb 2006	1. Make a disguised QQ thread on here. 2. Play on my second account. (Probably wouldn't bother with #1 though. :3 ) __________________ Not all who wander are lost.

May 22, 2011, 09:27 PM // 21:27	#8
Reverend Dr Forge Runner Join Date: Dec 2005 Guild: Super Fans Of Gaile [ban] Profession: W/	I would keep replying to anet support until they accuse me of harassment and make my online handle a disallowed word. Try to name a character/pet Spacko. Why was this disallowed before "Vagina" or "Dyke"? I dunno, ask Anet support (if a human actually responds that is). Alternatively you could get banned mid MAT because Anet doesn't seem to like Harvey Keitel and just take it and the auto guild loss because you have no other options. Last edited by Reverend Dr; May 22, 2011 at 09:31 PM // 21:31..

May 22, 2011, 10:43 PM // 22:43	#13
Perpetua Gale Ascalonian Squire Join Date: Apr 2005	http://austin.bbb.org/consumers/ http://austin.bbb.org/Consumer-Complaints/ My account at one time was also banned ...unfairly imo... so as NCsoft has USA corporate offices in Austin, Texas... I contacted the Better Business Bureau there ..It is very easy to file your complaint online... and it pressures NCSOFT to respond... if they don't respond they get a lower rating of trustworthiness.... While the BBB can't force ANet to do anything..it does attempt to gather info and solve problems consumers may have ... They helped me....and while NCSOFT refused to reinstate my acct..they did issue a refund... I have 3 accts... soo... no biggy ...it wasn't my main. Last edited by Perpetua Gale; May 22, 2011 at 10:46 PM // 22:46..

May 23, 2011, 01:00 AM // 01:00	#16
Perpetua Gale Ascalonian Squire Join Date: Apr 2005	"They don't really need a reason, since the decision lies completely with them, but there is no clause stating they don't need to give one. " Biggest crap line I have heard in a long time.... Just because a business states a policy does NOT necessarily mean it is legal. Perhaps you also think a business can enforce a policy of no service to blacks... or hispanics...etc etc A store/business policy is NOT LAW. "in our sole discretion" yea right..... I got the numbers of some good lawyers.... Last edited by Perpetua Gale; May 23, 2011 at 01:02 AM // 01:02..

May 22, 2011, 08:38 PM // 20:38	#1
UnicornStampede Frost Gate Guardian Join Date: Mar 2011	What would you do if... You logged on to your account and a message appeared. The message reads "you're account is banned for botting, this action is permanent. You're shocked in disbelief. You go to your email and email NCsoft support, saying "hey guys, my account was wrongfully banned for botting (and let's say for this situation, you actually didn't bot) could we please discuss this situation and come to a logical outcome. You go to bed. The next morning you check your email and see that you got a response from Ncsoft. You're excited at first, thinking yes I know I wasn't botting and Ncsoft is an intelligent company, so hopefully they will understand I wasn't breaking the rules. The email (which is a template) reads something along the lines of this: "We have proof of you botting, We know you were botting, anything you say can not change the fact that we know that you were botting. We cannot send you proof of how we know you bot, because that would jeopardize our botter finder mechanism." You email them back saying " Hey I'm a little confused on how you actually know I was botting. How do I know that you didn't make a mistake. You ban countless accounts everyday, isn't it possible that you might make a mistake? I guarantee that I have never botted in Guild Wars, and I haven't been suspended once. Please reconsider your decision." They reply back saying "We know you were botting, Any more emails will be discarded. We consider this matter closed" This situation could happen to anyone. Everyone is at risk. They have banned probably over 150,000+ account, the odds of having all of them 100% accurate and Ncsoft not making a single mistake are extremely slim. So what would you do if this happened to you?

May 22, 2011, 08:52 PM // 20:52	#2
Iuris Forge Runner Join Date: Nov 2006 Guild: Crazy ducks from the Forest Profession: W/	Appeal to St. Gaile, the Patron saint protector of botters, cheaters and general innocence claimers.

May 22, 2011, 09:14 PM // 21:14	#4
Mike Jack Academy Page Join Date: Apr 2011 Location: A place where people like to emo bond. Guild: [EMO] Profession: E/Mo	This sounds rather specific and personal o.o. I would probably go play StarCraft 2 and wait for GW2. Do you still get your HoM if you're banned?

May 22, 2011, 09:18 PM // 21:18	#5
Xenomortis Tea Powered Join Date: May 2008 Location: UK Profession: N/	1. Buy a second account, but that costs a lot of money. Hence: 2. Stop playing Guild Wars.

May 22, 2011, 09:21 PM // 21:21	#7
Del Desert Nomad Join Date: Sep 2009 Location: In a van, down by the river. Guild: RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO if I know, ask Lynette. Profession: R/	I'd go play some metal slug and forget about gw entirely.

May 22, 2011, 09:40 PM // 21:40	#9
Horus Moonlight Lion's Arch Merchant Join Date: Jul 2006 Profession: Me/Mo	Sell your banned account to gold farmers. gotta make some cash amirite?

May 22, 2011, 09:42 PM // 21:42	#10
russiansteven Lion's Arch Merchant Join Date: Jun 2008 Location: In a chair Profession: R/Mo	As personal as your message sounds I would, 1) Give up on Guild Wars, as shocked as you might be, there is other stuff to do in this world besides killing charr. 2) Go play another game in the mean time and start over in Guild Wars 2 when its released. Recommendations: Civilization IV Crysis 2 Black Ops (Multiplayer of course)

May 23, 2011, 12:11 AM // 00:11	#14
gremlin Furnace Stoker Join Date: Oct 2006 Guild: GWAR Profession: Me/Mo	Depends really if by signing up to play guild wars I had agreed that they can stop me playing and don't have to give a reason then ultimately nothing. If they are not covered by such a clause then I would probably lose my temper and start sounding off to anywhere I could online and by letter and phone. Don't like being accused of something I didn't do. Anywhere I could report them for bad business practises I would. But this is because I am very stubborn and quite hot tempered when it comes to matters of personal honour. It would probably achieve nothing but it might be good for me to blow off steam a bit.

May 23, 2011, 01:29 AM // 01:29	#19
TheGizzy Krytan Explorer Join Date: Oct 2010 Location: A giant mitten Guild: TeAe Profession: E/R	It's completely legal, Perpetua - because you do not own the account. It's also pretty standard for games like this.